Contact us
Customer service
EMAIL | Hours
care@daniellashevel.com
24/7 support. If we are unavailable please email us and we will respond within 5 hours.
Inquiries
Press | Marketing | Partnerships
Careers
We are an Equal Opportunity Employer. Please read more at this link.
General
Please fill out the form below.
FAQ
What are your customer service hours?
We respond quickly, but if you reach out outside our hours (Mon–Fri, 11 AM–3 PM EST), we’ll get back to you the next business day.
How can I contact customer support?
You can reach us via email care@daniellashevel.com or through our contact form. We’re always here to help and respond quickly. You can also call us 720-248-3604.
How should I care for my shoes?
We recommend storing your shoes in their dust bags, avoiding excessive moisture, and using appropriate leather care products to maintain their condition.
Can I wear them in different weather conditions?
Our shoes are designed for durability, but we recommend avoiding heavy rain or extreme conditions to preserve materials.
Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Please contact us as soon as possible.
What does pre-order mean?
Pre-order allows you to reserve a style before it arrives. This ensures access to limited-production pieces before they sell out.
When will my pre-order ship?
Estimated shipping dates are listed on the product page. We’ll also keep you updated via email as your order progresses.